Marshaling Integrity - Bob McCarter

These excerpts are taken from our interview of Bob McCarter, an executive at a help line provider.

This role gives me the opportunity to meet with clients that are making decisions about their compliance program. I’m giving them things to think about as they’re starting their compliance program or as they are fine-tuning or refining it. It’s important to have a good framework or a good structure within your organization. An effective compliance program brings a lot of elements together: an awareness of the regulatory environment; good internal awareness, making sure that you have good controls in place.

We encourage all of our individuals, whether they’re salespeople coming on board, or professional services [people], or even employees in the contact center, to just be curious and ask questions. Often we find that in interactions with our clients, we can come up with good solutions if we both sit down and brainstorm together.

Bob McCarter's interview is included in Working for Integrity: Finding the Perfect Job in the Rapidly Growing Compliance and Ethics Field.

(All interviewees spoke to us about their own personal experiences and opinions; interviewees were not acting as a spokesperson or otherwise representing their current or former employers.)